Terms and Conditions

Last updated: 10 November 2026

Using this website

This website tells you about the cleaning services No Mess Too Much offers across Merseyside. Prices and timings on it are a guide only. Every job is different, so the only price that binds us is the one in your written quote.

Quotes

• Quotes are free and you are under no obligation to book.
• A quote is based on what you tell us and what we see on the survey or in your photos.
• A written quote stays open for 30 days unless it says otherwise.
• If we find something on the day that the quote could not have covered, such as hidden contamination, extra waste or damage behind a fitting, we stop and agree any change with you before doing extra work.

Booking and access

• A booking is confirmed when we confirm the date and time with you in writing.
• You confirm that you own the property or have the owner's, landlord's or executor's permission for the work.
• Please make sure we can get in and that water and electricity are on, unless we have agreed otherwise. If we cannot get in at the agreed time, we may charge for the wasted visit.
• Tell us about anything that could put our team at risk, such as needles, aggressive animals, unsafe floors or structures, or asbestos.

Hazardous materials and waste

We handle, bag and dispose of hazardous and clinical waste through licensed carriers, and we keep the paperwork. Some materials, such as asbestos, need a separate licensed specialist. If we find them, we stop work in that area and tell you straight away.

Belongings and clearances

• Before a clearance, tell us clearly what to keep. Items set aside for you stay in the property or go where you tell us.
• Anything we are asked to clear becomes our responsibility to reuse, recycle or dispose of properly.
• Please remove cash, jewellery, documents and anything of sentimental value before we start, or point them out to us.

Payment

Payment terms are set out in your quote. Unless the quote says otherwise, payment is due on completion. For larger or longer jobs we may ask for a deposit or for stage payments, and we will agree this with you before we start.

Cancelling

• You can cancel free of charge up to 48 hours before the booked start.
• If you cancel later, we may charge for costs we cannot recover, such as waste permits, hired equipment or a team already on the way.
• If you booked from home or by phone, you also have your rights under the Consumer Contracts Regulations. Where you ask us to start within the 14-day cancellation period, you pay for the work done up to the point you cancel.

Our responsibility

• We carry out the work with reasonable care and skill, and we are fully insured.
• We are not responsible for damage that was already there, for wear that cleaning reveals, or for stains and smells that cannot be removed without replacing the material. We will tell you where we expect this.
• Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence.

If something is not right

Tell us within 7 days of the job by calling 0151 380 0783 or emailing quotes@nomesstoomuch.uk. Where the work fell short of what we agreed, we will come back and put it right.

Your details

How we use the information you give us is set out in our Privacy Policy.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.