Privacy Policy

Last updated: 10 November 2026

Who we are

No Mess Too Much provides specialist cleaning across Liverpool, Wirral, Sefton, Knowsley and St Helens. We are responsible for the personal details you give us through this website, by phone or by email. You can reach us on 0151 380 0783 or at quotes@nomesstoomuch.uk.

What we collect

When you ask for a quote we collect the details you type into the form:

• your name, email address and phone number
• the postcode of the property, so we know where the job is
• the service you chose and anything you tell us about the job

Because some of our work follows a death, an illness or an accident, you may choose to tell us sensitive things. Only share what we need to plan the clean. We treat anything like this as confidential and use it for that job alone.

We also keep a scrambled code made from your connection's IP address (a one-way hash, not the address itself) to stop the form being flooded with spam.

Why we use it

• To reply to you, give you a price and arrange the work you asked for (taking steps at your request before a contract).
• To carry out the job and deal with any questions afterwards (performing our contract with you).
• To keep records of enquiries and work done, and to protect the form from abuse (our legitimate interests).

We do not sell your details, and we do not send marketing emails unless you have asked us to.

Who else sees it

We share your details only where needed to run the service:

• the cleaning team that carries out your job
• Cloudflare, which hosts this website and the secure database that stores form entries
• Resend, which delivers form emails to our inbox
• Google, whose font service supplies the lettering on this site and receives your IP address when a page loads
• insurers, solicitors or the police, but only where you ask us to, or where the law requires it

Some of these providers may process data outside the UK. Where they do, they use safeguards recognised under UK data protection law.

Cookies

This website does not set cookies, run analytics or use advertising trackers. If that changes, we will update this page first and ask for your consent where the law requires it.

How long we keep it

We keep enquiries and job records for up to two years after our last contact with you, so we can answer questions about the work, then delete them. If you become a customer, we keep invoices for as long as tax law requires.

Your rights

You can ask us to:

• show you the details we hold about you
• correct anything that is wrong
• delete your details, where we no longer need them
• stop or limit how we use them, or send them to you in a portable format

Email quotes@nomesstoomuch.uk or call 0151 380 0783. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.

Keeping it safe

The website runs over an encrypted connection, form entries are stored in a database that only we can open, and access to our inbox is protected. No system is completely secure, so please do not send bank or card details through the form.

Changes to this policy

We will post any changes here and update the date at the top of the page.